Our promise to you
Choosing a nursery means trusting us with a great deal, so you should know exactly what to expect. These are our promises to you. Four values shape how we work. We hold ourselves to them every day, and we always want to hear how we’re doing.
Passion
We start with whatever your child is interested in.
Our early educators notice what captures your child’s attention and build their day around it. You’ll hear about specific moments: what they explored, how long they stayed with it and what they tried next. If every update sounds the same, we’re not paying close enough attention.
Empathy
We learn your child’s story, so they feel they belong from day one.
Before your child starts, our My World form asks about their routines, comforts, family and what matters most to you. We plan around every dietary need and allergy with clear, careful systems. And if sleep or life at home changes, tell us and we’ll adapt.
Ambition
We notice what your child is capable of, and we’re ambitious on their behalf.
We hold high expectations for every child, and each one progresses at their own pace. Your child’s key person will tell you honestly how they’re doing, celebrate the milestones with you and raise any concern early, so nothing comes as a surprise.
Kindness
We’re careful about how we speak to your child, and about them.
Warmth, patience and their name, every time. We speak about children with the same respect whether they’re in the room or not. Visit when the rooms are full of play and watch how our early educators are with the children. Then judge for yourself.
What our parents say
Exceptional nursery! Our little girl is happy to go there every morning and in the last 4 months we have had zero issues at all. Such a fantastic team and they clearly love what they do. For a new nursery this couldn’t be better, the owners really know what they are doing and this sets a very high standard for other nurseries in the area to follow. Many thanks 🙏
My 1yo son is attending Cherries class at Katey's Teddington since he's 7mo and I couldn't be happier with the team. The lead teacher, Andreia and the rest of the team are so passionate, always going that extra mile that makes the difference. The amount and quality of activities they do with the babies is incredible and always creative, perfect for the development of the little ones. They also organise many activities to involve the parents, which is lovely. Andreia and the team are so caring and loving, I couldn't imagine my baby boy in better hands. Highly recommend the team at Cherries in Katey's Teddington!
Amazing nursery, amazing teachers and managers! Our son absolutely loves it. We have changed 3 nurseries, and this one is the best – as soon as you open the door, you enter a magic atmosphere and cannot stop smiling.1) love the flexibility – can drop off at any reasonable time in the morning and pick up earlier if needed (not all nurseries like that)2) keeping parents up to date with the activities though the observations In the app and weekly photo collage3) the most important are kind and caring teachers who do lots of interesting staff with kids – yoga, Spanish, baking, planting, going out to parks and libraries, etc etc
This is a wonderful nursery, lucky to have it so close by. I’m delighted at the progress my daughter has made after just 3 months. The staff are kind and caring and take a genuine interest each and every child. They are so knowledgeable about my daughter and it shines through at handover time at the end of the day. The Manager Alessa is great, very responsive and organised. In the past we have been to nurseries where the staff are great but the management less so. This is not the case at Katey’s in Teddington. Thank you for everything you are doing, and keep up the good work.
I was so nervous as it is my first child, we visited a few nurseries but Katey's in Hampton court was by far the best. I had such a good vibe, they put my mind at rest and made me feel confident. My Daughter loves it now, they are constantly getting the children to interact and learn, they are really friendly and caring. They have always listened to any feedback, and done whatever they can to adapt to my daughters particular needs. I love the fact that they explain what the kids have done during the day and include things like gardening and outings.
Our son has been going to Katey's for 18 months now. As a first-time parent when he joined, I was naturally anxious at leaving him somewhere 'unfamiliar'. But as he settled into his Plums class so well, I was very quickly made to feel at ease by the wonderful teachers in there. Manager Katie and her whole team are so kind, caring and approachable. Nothing is too much trouble, and they go above and beyond to ensure needs are met. I love seeing the updates on the app, and hearing at hometime about the great experiences children are given. I would have no hesitation in recommending Katey's Hampton Court to anyone looking for a nursery for their child.
Always here to talk
Whether it’s a question, an idea or something that doesn’t feel quite right, we want to hear it. Talk to your child’s key person or nursery manager at drop-off or pick-up, or call the nursery any day. You can share feedback through our Parent Forum, or email tellme@kateyshouse.co.uk to reach our leadership team in confidence. However you get in touch, we’ll listen, respond openly and let you know what we’ve done.
Come and see for yourself
All of that is serious, and it should be. But the reason we do any of it is simpler. Your child should come home with something to tell you about, and maybe a painting to show you.
Book a visit at whichever Katey’s House suits you. Tell us what time works, including the busy ones, and the manager will call you back the same day.
Get in touch
Enquire and the manager at your chosen nursery will call you back the same day.